Shipping Policy

Last updated: August 27, 2026

At Dua Wear, we are committed to getting your order to you safely and as quickly as possible. Please review the following shipping information before placing your order.

Order Processing

Orders are generally processed within 1–3 business days after the order is placed.

Orders are not normally processed or shipped on weekends or public holidays.

During busy periods, sales, promotions, or holidays, processing times may take longer than usual.

Once your order has been shipped, you will receive the available shipping information or tracking details.

Delivery Time

Estimated delivery times may vary depending on your location and the shipping method selected at checkout.

Delivery times are estimates and are not guaranteed. Delays may occur due to circumstances beyond our control, including:

• Courier or logistics delays

• Weather conditions

• Public holidays

• Customs clearance

• Incorrect or incomplete delivery information

• Unforeseen circumstances

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping fees may vary depending on the destination, order size, delivery method, and other applicable factors.

Order Tracking

If tracking information is available for your order, it will be provided after your order has been shipped.

Please allow some time for tracking information to become active after the package has been handed over to the courier.

If your tracking information has not been updated for an extended period, please contact us.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping charges may apply for reshipment.

Please contact us as soon as possible if you notice an error in your shipping information after placing your order.

Delayed or Lost Orders

Dua Wear works with third-party courier and shipping providers to deliver orders.

While we make reasonable efforts to ensure your order is delivered on time, we are not responsible for delays caused by third-party courier services or circumstances beyond our reasonable control.

If your order appears to be delayed or lost, please contact us so we can assist you in contacting the relevant delivery provider.

Damaged Packages

Please inspect your package immediately upon delivery.

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the package and the damaged item.

We will review the issue and determine the appropriate solution in accordance with our Refund & Return Policy.

International Shipping

If international shipping is available, delivery times and charges may vary depending on the destination.

Customers may be responsible for any customs duties, taxes, import fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

Customs-related delays are outside our control.

Delivery Address

We currently ship orders to the address provided by the customer during checkout.

Once an order has been dispatched, changes to the delivery address may not be possible.

Please make sure your shipping address, phone number, and other delivery information are correct before completing your order.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Dua Wear
Email: Duawear.store@gmail.com
Website: duawears.store
Phone Number: 03111061318