Refund policy
Refund & Return Policy
At Dua Wear, we want you to be happy with your purchase. If you are not completely satisfied with your order, we offer a 7-day return policy.
7-Day Return Policy
You have 7 days after receiving your item to request a return.
To be eligible for a return, your item must:
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Be in the same condition as when you received it
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Be unworn and unused
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Have all original tags attached
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Be in its original packaging
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Include the receipt or other proof of purchase
To start a return, please contact us at Duawear.store@gmail.com.
Please note that approved returns must be sent to:
Dua Wear Return Address:
[INSERT RETURN ADDRESS]
Items returned without first requesting and receiving approval from Dua Wear will not be accepted.
For any questions regarding returns, please contact us at Duawear.store@gmail.com.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it. If you receive an item that is defective, damaged, or different from what you ordered, please contact us immediately at Duawear.store@gmail.com.
We will review the issue and work with you to find an appropriate solution.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Custom or personalized products
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Special-order items
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Personal care or beauty products
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Perishable goods
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Hazardous materials, flammable liquids, or gases
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Sale or discounted items
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Gift cards
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
If you would like to exchange an item for a different size, color, or product, the fastest option is to return your original item first.
Once your return has been approved, you can place a separate order for the item you would like instead.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or declined.
If your return is approved, the refund will be automatically issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
Dua Wear
Email: Duawear.store@gmail.com
Website: duawears.store